Yaroslav Shuvaev

Yaroslav has more than 15 years of experience in developing digital products for major Russian and foreign companies, including Ak Bars Bank, Alfa Bank, Vnesheconombank, Presidential Administration and many others.

For the last few years Yaroslav has been involved in the implementation of innovative products and services for banks based on artificial intelligence, Agile transformation and implementation of human-centred design culture UX/CX/EX/Phygital.

Past Experience

Under Yaroslav's leadership, the Internal Innovations Center successfully launched around 10 projects, some of which had a substantial impact on the bank's operations. A notable achievement was the implementation of the AI-powered chatbot platform, Aimee, which led to a 60% reduction in contact center operator resource usage, a six-fold decrease in wait times, and an average customer service rating of 4.33. Additionally, Alfa Bank's mobile application improved its rankings in Markswebb's mobile banking ratings, achieving 4th place for iPhone, 2nd place for Android, and 1st place for iPad, while doubling its mobile banking audience. Yaroslav's contributions extended to Ak Bars Digital Technologies as well.

Past Projects

• Alfa Bank
• Ak Bars Digital Technologies
• Product Design: UX/UI course for 9 years
• Book UX/UI design to create the perfect product. A complete and comprehensive guide

With over 15 years of experience in digital product development, Yaroslav Shuvaev is an expert in the field. Under his leadership at Alfa Bank, the mobile app achieved top ratings and doubled its user base. At Ak Bars, his team launched around 10 impactful projects, including the AI chatbot Aimee, saving up to 60% of operator resources. Yaroslav offers a nine-year track record of successful UX/UI design courses, and he authored a comprehensive book on the subject. Enroll in his course to gain practical skills and insights from a seasoned expert.